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Refund and Returns Policy

HappiePill Return and Refund Policy

1. Expired Medications

If you receive medications that have expired or will expire within 30 days of delivery, HappiePill will provide either a replacement or a full refund based on the following criteria:

  • Product Available: A new shipment will be sent at no additional cost
  • Product Unavailable: Full refund will be processed within 7-10 business days

2. Customs-Related Returns

When packages are returned due to customs clearance issues:

  • First Attempt: HappiePill will resend the package with proper documentation at no additional cost
  • Second Failure: If customs clearance fails again, a full refund will be initiated
  • Processing Time: Refunds will be completed within 10-15 business days from the second return

3. Customer Refusal of Delivery

If you refuse to accept the package upon delivery and it is returned to our facility:

  • No refund will be provided
  • No replacement will be sent
  • The order will be considered complete and non-refundable

4. Invalid Address Information

Orders shipped to incorrect or incomplete addresses provided by the customer:

  • No refund will be issued
  • No replacement shipment will be sent
  • Customers are responsible for providing accurate shipping information

5. Internal Processing Issues

If HappiePill encounters internal processing problems after payment has been received:

  • Customers will be immediately notified of the issue
  • Full refund will be processed within 5-7 business days
  • No shipping charges will be deducted

6. Order Modifications

  • Orders cannot be modified, cancelled, or edited once placed and payment is confirmed
  • Please review your order carefully before completing the purchase
  • Contact customer support within 30 minutes of placing the order for urgent concerns

7. Damaged Packaging

If you receive a package with damaged outer packaging:

  • Replacement Eligibility: Damaged items will be replaced free of charge
  • Proof Required: Customer must provide an unedited video recording of the package opening process
  • Reporting Timeline: Damage must be reported within 48 hours of delivery
  • Assessment: Our team will review the video evidence and approve the replacement within 24 hours

Important Notes

  • All refunds will be processed to the original payment method used for the purchase.
  • Shipping charges are non-refundable unless the return is due to HappiePill’s error.
  • Customers are responsible for providing accurate contact information for refund communication.
  • Refund processing times may vary depending on your bank or payment provider.
  • For any disputes or clarifications, please contact our customer support at info@happiepill.com with your order number.
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